We are excited to announce that Legacy received a silver award for Customer Service Department of the Year at the 12th annual Stevie® Awards. Our customer service team members Will Hayes and Linda Perry were on hand to accept the award in Las Vegas, Nevada. The Stevie’s® recognize achievements of sales, customer service, and call center professionals from organizations worldwide. Customer service has been the heart of our company since Legacy was founded in 1998, so we are particularly proud to improve over our 2016 bronze award in the same category.
Our company was built on compassionate service. Most of the time, customers are reaching out to us during an incredibly hard time in their life, after the death of a loved one, and it’s our job to make those hard times a little bit easier.
It’s a responsibility we take seriously. In 2017, our customer service team answered over 90,000 inquiries and screened over 12 million Guest Book entries. From fixing an obituary typo, helping a friend select the perfect floral arrangements, or talking every morning with a mother who wants to change her daily entry to her son’s Guest Book, our customer service team is privileged to provide thorough, personal assistance every time. “I would like to thank you and the other staff at Legacy.com for doing what you all do with so much compassion,” shared one Legacy.com user of their experience with our customer service team. “It takes a certain type of person to work with those dealing with the loss of loved ones at such a vulnerable time. And you all at Legacy have captured that ability. May you all continue to do what you all do best.” We’re honored to continue to serve your readers with the highest level of customer service possible. Related articles Best-In-Class Service for You and Your Customers A Day in the Life of an Obituary Guest Book Screener Moderating Comments: Building Connections and Protecting your Brand