Second major customer service award for Legacy this year
May 24, 2016 – EVANSTON, Ill. – Legacy.com was named as a Silver Award winner by the Customer Sales and Service World Awards.
The award will be presented June 26, 2016, in San Francisco. Legacy is in good company with other winners that include Cisco Systems, DHL Express, and Wells Fargo.
“We’re honored to be recognized by the CSSW Awards, but our greatest validation comes from our users themselves,” said Erin Greiner, Legacy’s senior manager of Support & Solutions.
One customer recently thanked the support team “for letting my faith in mankind continue to exist.” Others have sent homemade cookies and flowers in appreciation. “Our customers are the best, and customer service is the very heart of what we do at Legacy.com,” Greiner shared. “Our team under-stands the importance of helping people honor and mourn their loved ones. We work to make sure all things are as seamless as possible, not just for the family and loved ones of the deceased, but for our clients and partners as well.”
More than 1,500 newspapers and 3,500 funeral homes rely on Legacy to host their online obituaries and provide customer support to the 38 million people who visit each month to mourn deceased loved ones and friends, and to celebrate life stories. In 2015, Legacy.com’s customer service team responded to more than 85,000 inquiries, screened over 12 million Guest Book entries, continued development of a supportive team camaraderie, and shared their learnings with the world through blog features.
Greiner added, “We were delighted to be recognized with this Silver Award. Overall, I’m honored to work with men and women who make it their personal mission to delight customers and clients every day.”
Learn more about the award and read the full list of winners at http://www.cssworldawards.com/world/.
Legacy.com is the global leader in online obituaries and a top-50 website in the United States serving 38 million visitors each month. Legacy.com collaborates with more than 1,500 newspapers and 3,500 funeral homes in the United States, Canada, Australia, New Zealand, U.K., and Europe to provide ways for consumers to express condolences and share remembrances of loved ones. Legacy.com partners benefit from its unparalleled scale that enables continuous innovation of its industry-leading obituary products and accompanying e-commerce engine. Legacy.com is headquartered in Evanston, Illinois.